Tam Su user interface / user experience management web and interactive entertainment software tel.: 510.325.7086 email: tamsu1@yahoo.com website: http://www.tamsu.net Summary " Entrepreneurial manager with close to 8 years' successful track record in leadership and User Interface / User Experience (UI/E) " Managed and worked on UI/E teams and multi-million dollar projects spanning both web and console gaming environments, significantly impacting cost savings, on-time delivery, and support of business / brand objectives " Expertise in team and project management, coaching and development, process refinement, and UI/E design and production practices Skills General Team recruitment and management; employee development, including performance reviews and tracking; compensation analysis; project management; branding strategies; UI/E design, development and management for web, web applications and games; information architecture (IA); content management (w/ CMS); standards and process development / refinement; understanding of QA / playtesting / user acceptance testing (UAT) practices; understanding of usability engineering methodologies Technical Internet: UI/E design and production; IA; rapid prototyping (wire frame, rapid HTML); hand HTML / XHTML authoring for multiple browsers; Macromedia Flash / ActionScript; CSS / DHTML; some JSP & JavaScript. Games: NTSC optimized UI design and production; controller-navigated IA; Macromedia Flash / ActionScript for consoles; iStudio (EA's proprietary UI production environment) and iScript (EA's C-based UI language). Graphic Design: Web / console optimized graphics production; Photoshop, Illustrator, Image Ready. OS: Windows; some UNIX; some Mac. Misc.: MS Visio, Project, and Office; Alienbrain; Visual Source Safe; Perforce; WinCVS; DevTrack; Census Languages English, Mandarin Chinese Experience 9/2004 - present World Savings Bank - San Leandro, CA: Manager, Interface Design (& Usability) Manage a team of 2 UI designers and 2 usability engineers responsible for the usability, design, and frontend code production of various banking websites, including corporate, retail, and online banking (transactional) sites. Provide team leadership, coaching and management with constant performance feedback and annual performance reviews. Collaborate closely with a multidisciplinary team of user experience professionals. Assembled and trained new design team with emphasis on 360 degree skill set. Revamped pre-existing process to eliminate duplicate code work, freeing valuable developer resources and increasing deliverable quality. Directed the company's first major homepage redesign and recode effort employing CSS layout, catapulting page performance to industry second best (behind Wells Fargo's distributed servers) and dramatically improving usability and brand support. Launched new retail site in record time. Promoted from team lead to manager in 7 months. Company size: about 10,000 9/2002 - 9/2004 Electronic Arts, Tiburon Studio - Orlando, FL: UI Designer (Developer) Was responsible for the IA, design and production of frontend and in-game UI for the NASCAR Thunder 2004 and NASCAR 2005: Chase for the Cup titles, and contributed to the NFL Street title. All titles developed for multiple consoles (PS2, Xbox, NGC). Quickly ramped-up to EA's proprietary C-based UI programming language (iScript) and visual production tool (iStudio). Promoted the transition to Macromedia Flash and Action Script for consoles. Collaborated with game producers and engineers to ensure the design and fit of screen deliverables. Used playtesting cycles to improve designs and interactions. Counseled assistant UI personnel on best practices. Introduced formal IA practices during the 2004 product cycle, contributing to product success. Initially proposed the use of UI space for co-branding opportunities, generating additional revenue streams for the NASCAR title. Company size: about 4000 11/2001 - 9/2002 Centrata - Redwood City, CA: Principal UI / Content Engineer Centrata is a Kleiner Perkins Caufield & Byers backed start-up that developed a suite of web applications for Fortune companies. Responsible for managing the JAVA-based Centrata application's design and usability. Hired and managed contractors. Collaborated with engineering and product management on design, IA, prototypes, top layer code standards, and modular UI production. Managed the UI QA process. Developed and managed the corporate website. Company size: about 40 6/2001 - 11/2001 Centrata & Others - Bay Area, CA: Web Application UI / Web Consultant Provided web application UI, IA, and web consulting services to various firms around the SF Bay area, including Centrata, Promise Technology, and Y-change. Worked hands on with application interface design and production in JAVA-based environments. Performed associated information flow design and web design / production services. 12/2000 - 6/2001 Certicom Encryption - Hayward, CA: Sr. Web Producer Directed and collaborated with a large web consulting firm on the design and development of product website. Managed JAVA-driven website using CMS. Hired and managed vendor on Flash projects. Saved 60k+ via negotiations and taking previously outsourced projects in-house. Company size: about 400-280 7/2000 - 12/2000 MDvista - Fremont, CA: Sr. Web Producer / Creative Director Managed the UI production team and provided development review feedback. Developed corporate branding scheme and web presence in 4 weeks. Produced a section of the public website in Chinese. Company size: 50-20 3/2000 - 7/2000 Wells Fargo Bank - San Francisco, CA: Project Manager / Web Technologist (Brand Manager) Hired and managed contractors and vendors. Managed and worked on aspects of UI, IA, and design of the Wells Fargo Commercial Banking website. Advocated and spearheaded Wells' first ever public use of Flash. Successfully managed product site production and launch with stakeholders across several business units. Certified Brand Manager. Company size: about 100,000 8/1999 - 2/2000 Madison River Communications - Mebane, NC: Web Developer Assembled and coached the web design team. Performed web consultation with internal and external clients. Saved the company $100k by bringing web projects in-house. Company size: about 1000 4/1998 - 1/2000 Technology Resources & Solutions / Misterbook.com - Vestal / New York, New York: CEO / CTO Founded and conducted business operations of two startups. Managed teams, projects, clients, vendors and budgets. Developed and built corporate and e-commerce websites. Company size: 5-12 Education Binghamton University (SUNY) - Vestal, NY Majored in Comparative Literature with concentration in New Media / Internet Studies. University of Phoenix Online - Phoenix, AZ Pursued a B.S. in Business World Savings University, EA University, Sun Educational Services - Courses on management and leadership, HR practices, performance and pay, Object Oriented (OO / OOP) programming methodology, interface production for games, various JAVA / JSP technology-related subjects.